Wegmans pharmacy customers are happier with their pharmacy than customers of any other pharmacy, according to the J.D. Power 2019 U.S. Pharmacy Study released this week.
Wegmans pharmacies ranked the highest overall in customer satisfaction rates, scoring 915 out of a 1,000-point scale and a five-circle rating which puts them "among the best" according to the rankings system.
Wegmans scored highest among brick-and-mortar supermarket pharmacies, followed by Publix (897) with four circles (meaning they're "better than most," and Winn-Dixie (896) with four circles.
Among brick-and-mortar mass merchandisers, Sam's Club ranked highest with 890 points, giving it five circles; followed by Costco and Target's in-store CVS pharmacies, each with four circles.
Brick-and-mortar drug store chain pharmacies were led by Good Neighbor Pharmacy, a Pennsylvania-based pharmacy co-operative, with 914 points and five circles. It was followed by Health Mart, a network of independent pharmacies, and Rite Aid Pharmacy, each with four circles.
Among mail order pharmacies, Humana Pharmacy (with 900 points) landed in first place with five circles, followed by Kaiser Permanente Pharmacy (886) with four circles and OptumRx (869) with three circles. A score of three circles is classified as "about average."
The U.S. Department of Veteran Affairs mail-order pharmacy received a score of 906 points and five circles, but was not included in the ranking because it didn't meet the study's criteria, J.D. Power said.
The study is based on answers from 12,059 customers who had filled prescriptions during the three months prior to the survey period, May and June.