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N.Y. fails to weed out nursing home owners with records of poor care

New York State gave licenses to operate at least 10 Buffalo area nursing homes in the last decade to new owners who had been fined for providing poor care to residents at other nursing homes.

Advocates for nursing home residents say the state must do more to prevent nursing home owners providing low-quality care from buying more long-term care facilities.

"It is a real problem with people getting ownership of facilities when they have a poor record of care in other nursing facilities," said Toby Edelman, a senior attorney at the Center for Medicare Advocacy. "To me the biggest predictor of how a person will do is, how that person did in other facilities the person already owns?"

“New York State falls into this disturbing but all-too-familiar pattern — allowing owners with poor records to take over more facilities," she said.

Sixteen of the 47 nursing homes in Erie and Niagara counties have been bought since 2007 by for-profit, out-of-town owners. Many of those homes are among the region's worst rated.

The state allowed some of the out-of-town investors to buy more nursing homes, despite poor ratings and state and federal fines totaling at least $325,000 at ones they already operated.

For instance, in February the state allowed three new New York City area investors to become principals in the corporation that owns Comprehensive Rehabilitation and Nursing Center at Williamsville. The state knew when it approved the change that the new investors owned other nursing homes that had been fined $86,884 in the prior two years for providing poor care. It also knew the federal government was considering an additional $173,110 penalty against one of the homes for failing to protect a disabled resident from abuse.

Jennifer Page removed her father from Absolut Care of Aurora Park nursing home in East Aurora because she said it provided poor care. She's started an online petition asking New York State to shut down the facility and is organizing a protest outside the facility at 11 a.m. Sunday, April 28. (Sharon Cantillon/Buffalo News)

Yet the state Health Department concluded that it had received "no negative information" about the character and competence of the new co-owners.

The Health Department, which reviews applications to operate nursing homes, now more thoroughly evaluates applicants' track records running other long-term care facilities, a deputy health commissioner said in September.

Applications to buy nursing homes are approved or rejected by the Health Department’s Public Health and Health Planning Council, 25 volunteers appointed by the governor to serve six-year terms. The members generally represent different disciplines in the health care field from both the public and private sectors.

The Health Department staff about a year ago began providing council members with the federal government's ratings of other nursing homes owned by prospective buyers, said Deputy Health Commissioner Daniel Sheppard.

He said that sends a message to applicants that quality matters.

But a critic of the council, Assemblyman James Skoufis, D-Woodbury, says its volunteers lack the time to thoroughly vet prospective owners and often rubber-stamp recommendations from the council’s staff.

Skoufis, who was recently elected to the State Senate, has suggested doing away with volunteers and professionalizing the council.

WNY examples

New York City resident Israel Sherman was part of an ownership group that started the trend of out-of-town investors buying Buffalo-area nursing homes in 2007. He now has an ownership interest in six nursing homes in Erie and Niagara counties, including ones operating as part of the Absolut Care chain.

In 2011, a company owned by Sherman, his relatives and another business partner bought Niagara Rehabilitation and Nursing Center in Niagara Falls.

The state Public Health and Health Planning Council approved that purchase even though three other nursing homes in which Sherman had an ownership interest had been cited by state health investigators for four violations in 2009-2011, resulting in $30,000 in fines.

Despite the fines, the state concluded in a document that the other nursing homes linked to Sherman provided a "substantially consistent high level of care, since there were no repeat enforcements."

The federal government's rating of Niagara Rehabilitation has dropped since the state approved the purchase. Niagara Rehabilitation is rated as a one-star facility, or "much below average," the lowest possible rating. It was a two-star home when Sherman acquired his ownership interest in 2011.

A spokesman for the Health Department would not address the state's approval of licenses for Niagara Rehabilitation in light of fines at other nursing homes where Sherman has an ownership interest. But the spokesman, Jeffrey Hammond, said the state requires "that anyone seeking to operate a nursing home meets strict requirements for licensure.”

Sherman declined a request for an interview.

Absolut Care and Sherman this year entered into an agreement to transfer the licenses for four Absolut nursing homes to Personal Healthcare, a downstate company founded by Ephraim Zagelbaum, its CEO. The deal still needs approval from the state.

But in a separate deal earlier this year, the Public Health and Health Planning Council approved the sale of a Gowanda nursing home to a company owned by five partners, including relatives of Zagelbaum. Two other nursing homes owned by some of the partners had been fined in recent years for putting residents in “immediate jeopardy.” Ephraim Zagelbaum is one of the partners in a company that bought the real estate of the Gowanda nursing home.

"The Gowanda application cites the 'immediate jeopardy' deficiencies and yet the council concluded that they had 'no negative information' regarding the competence of these operators," said Tony Szczygiel, a retired University at Buffalo law professor who specialized in elder laws. "Now these operators are going before the council to operate the four Absolut facilities."

The Health Department, Hammond said, does not comment on pending applications. Zagelbaum did not respond to The News' request for comment.

More critics 

"I don't believe the Health Department is living up to its mission to protect the health and safety of New Yorkers if they permit the operators of low-performing and dangerous nursing homes to acquire even more facilities," said Mary Brennan-Taylor, a local patient safety advocate who lectures at the University at Buffalo, D’Youville College and Niagara University. "If a nursing home is not where the governor would want to have his mother go and live her final years, unsuspecting families should not have to entrust their loved ones at those facilities.”

Richard Gottfried

She cited a lack of transparency in the state process for approving nursing home licenses and alerting the public to troubled nursing homes.

Assemblyman Richard N. Gottfried, D-Manhattan, who chairs the Assembly’s Health Committee, also supports closer scrutiny of prospective buyers who have violations running other facilities.

“If they have a bad record running other nursing homes, that has to be a factor, just like having a bad enough driving record can mean you lose your driver’s license,” Gottfried said.

Increased representation from consumers, Gottfried said, is needed on the Public Health and Health Planning Council. At present, there are two seats for members of the public and both are vacant.

Daniel Tracy, who has Lou Gehrig's disease, in his room at Emerald South Rehabilitation and Care Center, a nursing home in Buffalo, on Aug. 14, 2018. (Robert Kirkham/Buffalo News)

Some buyers rejected

The Health Department says it is now providing more information about prospective buyers to the council as it reviews applications for licenses.

In July, the Public Health and Health Planning Council rejected the proposed sale of the LeRoy Village Green nursing home in Genesee County because principals in the company that planned to buy it had operated poorly rated nursing homes elsewhere, Hammond said. Council members questioned why other nursing homes owned by partners of LeRoy Operating LLC had poor ratings from the federal Centers for Medicare and Medicaid Services.

In November, LeRoy Operating LLC reapplied to the state for approval to buy LeRoy Village Green.

Sheppard, the state's deputy health commissioner, said the Health Department sometimes will notify a prospective buyer that he or she does not meet state guidelines prior to the application going before the state council for approval. That person will almost always be dropped from the partnership seeking the license, Sheppard said.

He could not say how many times the Health Department determined a person was not qualified to buy a facility during the screening process. But, Sheppard said, “it is not infrequent.”

The Health Department has submitted to the State Legislature a bill that would strengthen its ability to regulate nursing homes, the deputy commissioner said.

Highlights include:

• Authorizing the Health Department to appoint an independent quality monitor at chronically deficient nursing homes. The monitor would serve as the department’s “eyes and ears” at the facilities.

• Requiring increased ownership transparency with individuals buying homes listing if their partners are relatives. In addition, facility owners would have to list their connections to affiliated corporations doing business with the nursing home.

• Increasing the amount of the maximum fine the state can impose for violations from $10,000 to $20,000.

The bill is sponsored by Assemblyman Gottfried and State Sen. Kemp Hannon, R-Garden City.

Contact reporter Lou Michel at or 716-849-5594

Inside one of WNY's worst nursing homes: Absolut at Aurora Park

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