The Buffalo Niagara International Airport earned the best customer satisfaction score among medium hub airports in North America, in a J.D. Power study.
The Buffalo airport came out tops among the 21 airports in its category. The study measured overall traveler satisfaction with terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage, and retail.
The Buffalo airport also ranked No. 2 among all airports in North America, just a single point behind No. 1 John Wayne Airport, which is a large-size airport in Orange County, Calif.
The study was based on responses from more than 40,000 North American travelers.