Share this article

print logo

Buffalo airport soars in customer satisfaction study

The Buffalo Niagara International Airport earned the best customer satisfaction score among medium hub airports in North America, in a J.D. Power study.

The Buffalo airport came out tops among the 21 airports in its category. The study measured overall traveler satisfaction with terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage, and retail.

The Buffalo airport also ranked No. 2 among all airports in North America, just a single point behind No. 1 John Wayne Airport, which is a large-size airport in Orange County, Calif.

The study was based on responses from more than 40,000 North American travelers.

Story topics: / /

There are no comments - be the first to comment