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National Fuel resolves transmission problem, withdraws request to turn down thermostats

National Fuel has resolved a problem at a transmission facility that led it to ask customers on Monday to cut back on their fuel consumption.

The unspecified problem caused "natural gas deliverability concerns in five New York State counties," including Erie, Niagara, Chautauqua, Cattaraugus and Allegany

"The situation has been resolved and the transmission system is back at full operating capacity," the company said in a statement issued shortly before 8 p.m.

"National Fuel officials would like to thank both its residential, commercial and industrial customers ... for their cooperation in reducing natural gas usage. Thanks in part to the community’s cooperation, along with fast action the company’s engineers and operating personnel in placing the transmission facility back in service, the situation is now resolved," the statement said.

The problem was in a transmission facility in Potter County, Pa., which helps transport natural gas through the company's interstate pipeline system.

The company said that by turning thermostats down 5 degrees, the reduced level of usage would allow gas supplies to continue without additional interruption or inconvenience.

Customers who were elderly or ill were not included in the request to cut usage, the company said.

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