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Bank call center employee used caller information to steal from accounts

A former call center employee admitted in Erie County Court that he stole more than $15,000 from the accounts of nine bank customers using personal information stolen through his job.

Adrian Jones, 27, of Buffalo pleaded guilty before Judge Michael A. Pietruszka to two counts of grand larceny in the third degree, two counts of identity theft in the first degree and one count of scheme to defraud in the first degree.

Jones was hired at a First Niagara call center through a temporary agency and used his position to steal callers' personal  information. He later used that information to transfer funds from their First Niagara accounts to himself. Prosecutors say he took a total of $15,492.59 and that First Niagara/KeyBank reimbursed the victims.

Detective Dan Brinkerhoff of the Erie County Sheriff’s Office and KeyBank investigator Regin Eagan investigated the case, which is being prosecuted by Assistant District Attorney Brian P. Dassero.

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