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Letter: Buffalo VA provides excellent health care

Buffalo VA provides excellent health care

The Veterans Affairs health care system is reassessing some of its programming, but there are currently some elegant spots within the system – and the Buffalo VA is a superb example.

I am a legally blind veteran who recently moved to Buffalo. Assisting in the process, my vision impairment coordinator at the Durham VA contacted her Buffalo counterpart, Len Hanel, to arrange my transfer to the Western New York system. From the moment of arrival, the processes from registration to treatment were timely, flawless and delivered with passion.

While waiting for lab work or having coffee and a blueberry muffin, I engaged in dozens of conversations with patients, volunteers and staff. My guide dog, Darci, and I gained great insight into the outstanding professional culture of this organization. I say this as one with 50 years of health care experience from Army medic to hospital CEO. Upon retiring from hospital management, I became an accreditation surveyor where I assessed hundreds of medical organizations.

As a blind veteran, I have been examined nationwide at five VA hospitals. I have seen the VA as a patient, volunteer and contract vender. Buffalo (and one other facility) are the truly exceptional VA hospitals I encountered.

A phrase and stated goal in the VA letterhead logo reads: “Defining Excellence.” In Buffalo, it is already a reality.

Norm Greene, MBA

Certified Health Executive Diplomate

American College of Healthcare Executives


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