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Key preparing First Niagara customers for switch

KeyBank is mailing “welcome kits” to First Niagara Bank customers, to get them ready for the conversion of accounts and services over Columbus Day weekend.

First Niagara branches will close at 3 p.m. on Oct. 7 to start the transition, Key said. First Niagara online and mobile banking will no longer be available as of 6 p.m. on Oct. 7.

First Niagara branch lobbies and drive-up facilities will be closed Oct. 8 to 10 while they are converted to Key locations, but First Niagara and Key ATMs will be available for cash withdrawals during that weekend.

Key said that during the week of Oct. 3, First Niagara ATMs may be temporarily unavailable as they are converted to Key, but First Niagara customers will be able to use any Key ATM during that time, and won’t be charged by either bank. First Niagara automated telephone banking won’t be available during the Columbus Day weekend.

Cleveland-based KeyCorp has received the Federal Reserve’s approval to acquire Buffalo-based First Niagara Financial Group, in a deal valued at $4.1 billion. The banks are awaiting approval from the Office of the Comptroller of the Currency for the merger of their banking subsidiaries.

Key’s expanded network will consist of more than 1,200 branches in 15 states, and more than 1,500 Key ATMs. Customers also will be able to withdraw cash surcharge-free from more than 600 third-party ATMs.

Key has set up to answer questions, and a phone line at (800) 421-0004.


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