The Small Business Administration wants to hire about 50 temporary employees for its Disaster Assistance Customer Service Center in downtown Buffalo.
The move comes amid a surge of destructive weather in the country.
The center helps people and businesses in disaster-stricken areas apply for SBA disaster loans. About 120 people currently staff the South Elmwood Avenue center, seven days a week.
About 3,000 to 4,000 calls come into the center each day from around the country. Recently, about 95 percent of the calls are from flood-stricken parts of Louisiana. But the percentage could change once tornado-ravaged parts of Indiana receive a federal disaster declaration, said Colleen Hiam, the center’s director. And a hurricane brewing in the Atlantic Ocean could turn into another source of damage generating requests for SBA help.
The Buffalo center wants to hire customer service representatives who are U.S. citizens with experience in handling customer inquiries by providing information to the public, and experience with computer programs such as Microsoft Office and data entry systems.
The jobs pay $15.89 to $19.68 an hour, depending on experience. The SBA said paid overtime could be substantial. But new hires should expect to work evening and weekend hours. “More than likely, we’ll have (the temporary workers) on anywhere for a month to two months, and if this other hurricane hits, it could be longer than that,” Hiam said.
Applicants can email resumes to CSCHumanresources@sba.gov, or fax them to 716-843-4290.