As part of a $400 million class-action lawsuit settlement, Ticketmaster has sent out $10 million in vouchers for free concerts. But fans are finding that redeeming them has not been easy.
Codes for the ticket vouchers were posted to customers’ accounts Saturday but had disappeared by Monday. The codes reappeared Tuesday, the same day Ticketmaster released the list of eligible concerts for which the free vouchers could be used.
By Tuesday afternoon, the portion of the website that deals with ticket vouchers was down from “overwhelming load” to its systems, according to an error message reached on the site. The tickets are available on a first-come, first-served basis.
That left consumers scrambling to access tickets before the $10 million in vouchers ran out, only to be met with website glitches. Many of those who could get through were met with additional error messages saying their voucher codes couldn’t be redeemed, even though they should have been eligible according to Ticketmaster’s terms and conditions.
With 50 million people clamoring for just $10 million in vouchers, the likelihood is high that many consumers will walk away empty handed. If that’s the case, Ticketmaster said it will continue to release about 100 tickets each per the majority of its Live Nation shows.
The list released Tuesday contains 439 different shows across the country, including several upcoming shows at Darien Lake. Ticketmaster merged with Live Nation Entertainment in 2010 and Live Nation runs Darien Lake’s concerts.
The Darien Lake shows are:
• Zac Brown Band, July 3
• Brantley Gilbert, July 8
• Toby Keith, July 15
• Disturbed & Breaking Benjamin With Alter Bridge & Saint Asonia, July 24
• Heart with Joan Jett & The Blackhearts and Cheap Trick, July 27
• G-Eazy & Logic, July 29
• Darius Rucker, July 31
• Brad Paisley, Aug. 19
• Goo Goo Dolls, Aug. 20
• Blink 182, Aug. 24
• Def Leppard, Aug. 31
To find out if you’re eligible for a free voucher, go to your account on Ticketmaster.com and click on “active vouchers.” Redemption codes for any discounts or free tickets you’re owed should show there.
Roughly 50 million people who used Ticketmaster anytime from 1999 to 2013 are affected by the suit.
It stems from a 2003 lawsuit alleging that Ticketmaster was charging “excessive and deceptive fees.” That includes profit-driven shipping fees, where the company padded the cost of shipping tickets and kept the profits.
As part of the settlement, Ticketmaster agreed to distribute $10 million in free ticket vouchers to select Live Nation concerts through May 2017. Each voucher is good for two tickets.
Ticketmaster also agreed to give affected customers a voucher for a $2.25 discount on future ticket purchases for every transaction that took place during the 14-year time period. It will also send out $5 UPS vouchers to those affected by the shipping portion of the suit.
Both discount voucher codes can be used together toward eligible purchases. Consumers were eligible to receive up to 17 of each type of code.
Ticketmaster could not be reached for comment. As part of the settlement, it denied any wrongdoing.
For more information, visit ticketfeelitigation.com/faq#Q18.