KeyCorp is hiring for positions at its Amherst customer contact center, as the bank’s planned acquisition of First Niagara Financial Group moves closer to reality.
The Cleveland-based bank is running radio spots featuring Gary Quenneville, Key’s top Buffalo-based executive, and print ads inviting people to apply for the jobs. The contact center already has about 300 employees.
Therese Myers, a Key spokeswoman, declined to say how many positions the bank is filling. Myers said the additional hiring is designed to ensure “we will have enough customer service specialists trained and ready when we welcome First Niagara clients after the merger is final.”
Key and First Niagara still need regulators’ approval in order for the deal to go through. Key has said it plans to complete the deal in the third quarter.
The Amherst contact center on Main Street represents another piece of Key’s area operations, beyond the bank’s branch network. Key also has corporate offices at 250 Delaware Ave., and has said it will make Larkinvlle its Northeast regional headquarters once its deal for First Niagara is complete.