First Niagara Financial Group ranked No. 4 based on customers’ scores in a survey of the reputations of 32 of the largest U.S. banks, conducted by American Banker and the Reputation Institute.
M&T Bank ranked No. 24 in the same survey.
First Niagara improved its ranking from No. 11 in the 2014 survey, while M&T’s ranking dropped from No. 18. Last year’s survey covered 25 banks.
In rankings based on noncustomer scores in the 2015 survey, M&T was No. 17 and First Niagara was No. 21. By comparison, M&T was No. 18 last year out of 25 banks and First Niagara was No. 13.