A third-party energy provider is being investigated for dramatic rate increases, the Department of Public Service said Monday.
The department’s Consumer Advocate launched an investigation into Ambit Energy after a significant spike statewide of customers’ complaints about higher-than-expected electricity bills.
Local Ambit customers are being encouraged to contact the Consumer Advocate in case there are refunds or refunds, said. James Denn, a spokesperson with the Department of Public Service.
Denn said the Consumer Advocate began seeing a rise in complaints during the latter part of 2014 and into this year.
“Upon review, it certainly looks like there’s a reason to be concerned,” he said. “And the Consumer Advocate is on the job.”
Customers can file complaints online at dps.ny.gov/Consumer_Complaints.html.