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Free online, telephone medical consultations offered during emergency

People who need medical help or advice and cannot reach their own physicians will have free access to care from their homes through the Independent Health Foundation and Teladoc, an online and telephone medical service.

The medical consultations are available 24 hours a day, with physicians available to diagnose and treat non emergency medical issues and provide prescriptions.

To access the service, Buffalo-area residents can call (800) 835-2362 or visit A caller who is getting a prescription should first make sure his or her pharmacy is open.

Michael W. Cropp, president of the Independent Health Foundation, said all Teladoc physicians are board certified and state licensed.

“While we certainly recommend people make every effort to contact their own physicians first, we realize there are some situations when this may not be possible because of widespread closures of doctors’ offices due to the lingering effects of this storm,” he said in a statement.

The free service is available through Nov. 30, but may be extended if the weather emergency persists. Also, anyone in a medical emergency is reminded to call 911 for immediate help.