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Letter: We need real people in customer service

We need real people in customer service

Trying to solve a problem or get an answer over the phone from utility companies, banks and retail businesses is frustrating beyond reason. There would be fewer people out of work in this country if companies would employ people to help people with problems concerning their particular account or service.

Rather than subjecting the caller to the drone of a robot requesting a series of button-pushing that rarely answers the caller’s concerns, or affords the caller the opportunity to fully explain the reason for the call, the result is usually a strong urge to toss the phone out the window. Whatever happened to the friendly voice of customer service trying to assuage your frustration by doing everything possible to solve the problem and keep you as a customer?

Pat Pawlowski