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Adelphia.net e-mail addresses to be changed

Time Warner Cable is preparing to change the e-mail addresses of more than 100,000 local Internet subscribers, as it uproots a remnant of predecessor Adelphia Communications.

Sometime in May, Internet subscribers' addresses ending in the old "adelphia.net" address will switch to Time Warner's domain name, "roadrunner.com." The first part of the address, before the "at" sign, will remain the same.

After the switch, Time Warner will forward e-mails sent to the old address for six months, giving subscribers time to notify their correspondents of the change, a spokeswoman said.

"We can't keep using another company's e-mail forever," said Robin Wolfgang, Time Warner Cable's vice president for public and government affairs in Buffalo.

Time Warner acquired the former Adelphia cable and Internet networks in Western New York in August 2006. Company officials confirmed at the time that Adelphia's Internet addresses would change eventually, but didn't say when.

Subscriber Francis Law of Amherst, an accountant, got word of the switch in a recent e-mail that said: "Good News! Your high-speed online service is about to get even better."

"I've got a two-year supply of stationary and business cards" that will be thrown out, he said.

Prices for service will remain the same, Wolfgang said. Time Warner Cable advertises service at $39.95 a month for download speeds of up to 5 million bits per second.

Law said the address change compounds the inconvenience of his connection being out the past couple of nights after midnight. Customer service reps said they would issue him a day's credit on his bill after he called to complain, he said.

Upgrade work in parts of Amherst have caused the system to go down after midnight and remain out for a few hours, Wolfgang said.

The company performs work on the system between midnight and 6 a.m. to minimize the impact on subscribers, she said.

e-mail: fwilliams@buffnews.com

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