A 70-plus-page manual designed to help Town of Clarence employees deliver better service to town residents was unveiled Wednesday by the Town Board.
The policy manual is designed to familiarize the town's more than 100 employees with their jobs, ensuring compliance with government regulations and contributing to an effective and efficient delivery of public services, officials said.
"It's like an employee handbook," said Councilman Ian McPherson. "It's basically a human resource document that explains the responsibilities of each employee."
Last month, the board officially adopted the policy, prepared by AMTEK Management Services Corp. of East Syracuse. It is expected to be distributed to town employees within the next week.
Divided into 12 sections, the document addresses issues ranging from the classification of town employees and the civil service system to the operational, benefits/compensation and on-the-job safety guidelines of the town.
The policy also addresses retirement, dispute resolution and general compliance policies such as substance and alcohol testing, sexual harassment, the Americans with Disabilities Act and equal employment opportunity.
It is the first official document of its kind to be adopted in Clarence.
"There needs to be a written policy in place guiding the employees," McPherson said.
Each town employee will be provided a copy of the policy and will be required to sign an affidavit confirming receipt of the document, officials said.
The board also addressed its weekly brush collection policy after receiving numerous complaints from residents.
All brush is collected in the town on Thursday and Friday only, but the location of the pickup varies by the week, officials said.
In the first week of the month, there will be brush pickup for residents living south of Clarence Center Road and west of Harris Hill and Newhouse roads.
Residents south of Clarence Center, east of Harris Hill and Newhouse and west of Goodrich Road will have brush collection on the second Thursday and Friday of the month.
In the third week of the month, the town will collect brush from residents living south of Clarence Center and east of Goodrich. All areas north of Goodrich will be picked up in the fourth week of the month, officials said.