National Fuel has stretched out its hand again to inconvenience the people it serves. After many years, the remote meters it requested are malfunctioning. Customers were asked to get these remotes and had to pay for their installation. Now National Fuel is disconnecting the remotes, and telling us it is no longer using them or replacing them.
There is no consideration for the customer. We are not at fault for the malfunction. No notice was given to customers in advance and no credit is being given.
When the remote meter was disconnected, we were told that the meter outside would be removed. One can be sure that it will be in someplace that is not only inconvenient, but will cause the tearing up of a yard to put an ugly meter along side of someone's home.
With all of the new technology that is available, there must be some way to read the meter without endangering the people who read meters or cause people to open their homes to strangers.
GLENDON AND NILA DIEBOLD