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MEDICAL DISPATCHERS PROVIDING VITAL SERVICE

A recent News article and editorial discussed the various levels of prearrival emergency medical directions provided to residents by 911 centers. The articles correctly informed readers of the importance of this service. However, while listing many of the municipalities that benefit from a system featuring medically trained and certified dispatchers, including the Town of Amherst, it failed to list all of them.

The Amherst Central Fire Alarm Office dispatches fire and rescue units not only for Amherst, but also Clarence, Newstead, Williamsville and Akron. That encompasses over 150 square miles and some 150,000 residents. Amherst fire officials recognized early on that the fire dispatcher is an emergency-services professional playing a key role on the medical-response team.

Since 1992, all personnel at the Amherst office have been trained and nationally certified as emergency medical dispatchers. Over the years, many residents have benefited from these caring, knowledgeable and well-trained professionals.

THOMAS A. MERRILL

Amherst