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I recently took my sons for the last time to a Buffalo Bills training camp. As we waited through Camp Levy, er, Camp Phillips (can't seem to see any difference between the two), my son was anxious to get some autographs from his favorite players. As we waited by the gate and first saw Bruce Smith taking the side exit, then our $25 million surfer-dude quarterback pass by everyone, we both looked at each other and said, "We're outta here!"

Maybe I'm living in the past by expecting a different attitude, but if I treated my customers the way they treat theirs, I would have been fired years ago.

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