THEY AREN'T thin skinned at United Airlines.
The annual report of United's parent, UAL Corp., contains comments like these:
"I have instructed my shippers on the West Coast to discontinue using United for my shipments." From a floral distributor angry over a lost shipment.
"We have resumed using United a little. Obviously, however, most of our business is through American Airlines." From a wholesaler in Roslindale, Mass.
What are these negative thoughts doing in the annual report? Gerald Greenwald, chairman and chief executive, decided that this year's report would highlight the performance of the airline's divisions by means of letters and comments from customers, even if unflattering.
Some might call it sweet revenge
FEEL BAD for folks who get fired? Maybe you should pity those who do the firing.
A new study released last week found that managers run double their usual risk of a heart attack during the week after they give someone the ax.
The research offers some of the strongest evidence yet that even brief spurts of on-the-job stress can be bad for the heart.
The study, conducted at 45 hospitals across the United States, attempted to see whether anything that happened at work in the days before people's heart attacks might have contributed to their health problems.
"The strongest effect was for working under a high-pressure deadline and having to fire someone," said Dr. Murray A. Mittleman of Beth Israel Deaconess Medical Center in Boston.
A corner of the den, maybe
REMEMBER WHEN the prestigious corner office was the place workers aspired to be?
Well, not anymore.
A survey of 1,049 workers by Steelcase Workplace Index shows that the top choice of respondents to the question of where they would like to work was a home office.
Thirty-four percent chose their homes compared to only 17 percent who opted for the status of a corner spot in their office building.