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BELL ATLANTIC CITES IMPROVEMENT IN SERVICE

Bell Atlantic said Thursday its investments in its telephone network, coupled with new service delivery programs and the creation of more service-related jobs, have helped it greatly improve its customer service record.

Bell Atlantic said it met or exceeded 94 percent of the service targets established in 1995 under its seven-year regulatory plan in New York from September 1996 through August. During the first year of the plan, Bell Atlantic met 80 percent of its targets.

The service quality targets are based on the rate and total number of repairs, missed repair appointments, lines out of service more more than 24 hours, how fast customer calls to Bell Atlantic's business offices are answered and the number of customer complaints to the state Public Service Commission.

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