A water-damaged cable in a manhole at South Park and Dorance avenues left 1,500 Lackawanna customers of New York Telephone without phone service Saturday.
Pete Muller of Albany, the company's director of public relations for upstate New York, said the customers will be without service over the weekend until emergency crews can repair the damage.
He said service to the Lackawanna Police Department, Our Lady of Victory Hospital and other emergency facilities was not interrupted.
The cable was attached to the manhole wall under the intersection by brackets that apparently gave way Friday or early Saturday, Muller said.
The cable collapsed and fell into water at the bottom of the manhole, he said, and water seeped through coatings on the cable and eventually disrupted the service.
Muller said crews would work "around the clock" until service is restored. He said the repair work involves replacing the damaged cable with a 100-foot segment of new cable.
"It's a large cable," he said, "and contains 1,800 pairs of wires."