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KeyBank to exit Amherst facility in office space shuffle

KeyBank will move out of a building in Amherst that houses a customer contact center, as the bank addresses its office space needs following its combination with First Niagara Bank last year.

No jobs will be lost in the move out of 3920 Main St. in Amherst, which is expected to occur by late this year or early next year, Key said. The bank declined to say how many employees were moving.

Key will bring all of its customer contact operations into one location: a 73,000-square-foot administrative center on Transit Road in Pendleton that was once First Niagara's corporate headquarters. Key owns that building, while it leases the 125,000-square-foot facility on Main Street in Amherst.

Key will also move some technology and operations employees into its Northeast regional headquarters in Larkinville and move others employees into leased space Key has on Ridge Lea Road in Amherst.

“We are pleased to move forward as we concentrate much of our administrative and operations teams in KeyBank’s Northeast regional headquarters in Larkinville, our administrative center in Niagara County and our Ridge Lea facility in Amherst,” said Gary Quenneville, Upstate New York regional sales executive, in a statement. “We believe doing so will not only enhance efficiency, but facilitate greater collaboration and teamwork as we all work together to help KeyBank’s clients and communities to thrive.”

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