Cellphone users reported thousands of “dead zones” across New York State where they called service spotty or nonexistent, Sen. Charles E. Schumer said Wednesday.
Schumer, D-N.Y., said constituents informed his office of more than 5,000 poor-service zones – including 733 in Western New York – after he asked for their input last October.
His office didn’t provide a county-by-county breakdown but said Erie County had the second-highest number of reports in the state.
Schumer said he will take the list of dead-zone locations to wireless providers and urge them to improve their service.
Wireless providers have invested more than $32 billion in infrastructure around the country, including more than 10,000 cell sites, between 2014 and 2015 as customers’ mobile data usage more than doubled, said Jamie Hastings, senior vice president for external and state affairs for CTIA: The Wireless Association, an industry trade group.