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Erie County Water Authority says it may update how customers are notified of problems

The Erie County Water Authority acknowledged Thursday they may need to change how they notify customers about boil-water advisories.

In a series of tweets Thursday morning, the authority said the latest advisory was the first one it issued in a decade.

"While it is unlikely a health issue may occur, we owe it to our rate payers to keep them informed of even the most remote possibility," the authority tweeted.

The authority is considering setting up automated emails and robocalls.

Erie County Executive Mark Poloncarz said county officials were scrambling to get info from the authority Wednesday night like everyone else.

In a Thursday morning news conference, Poloncarz said he thought the authority "could have done a better job" getting word out to residents.

Here's the authority's succession of tweets about the aftermath of Wednesday's massive water main break.

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