Center now handles all Genesee County 911 calls - The Buffalo News

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Center now handles all Genesee County 911 calls

BATAVIA – With the addition of state police, all police, fire and emergency medical calls in Genesee County are now routed through one location: the Communications Section of the Genesee County Sheriff’s Office.

Troop A, with headquarters in the Town of Batavia, began Nov. 1 to take calls at the enhanced 911 emergency telephone system located on Park Road a mile away.

Sheriff’s dispatchers – at least four are on duty at all times – take calls from troopers, sheriff’s patrols and the Batavia and Le Roy police departments. Mercy EMS, the Mercy Flight ground ambulance service that covers the county, is also included.

The county is in the midst of a $10 million update of its 800 MHz trunk radio system. Three towers in Alabama, Bergen and Darien are to be added next year to the three existing towers to cover all areas with a clear signal. All patrol cars are tracked on a screen in the Communications Section.

Last year, the dispatch center handled 56,440 consolidated calls, some involving more than one agency. That included about 6,000 traffic stops by city police and sheriff’s deputies. Le Roy police and the volunteer ambulance service accounted for more than 7,000 ER calls.

Batavia police were the first to join the sheriff’s Communications Section several years ago. Dispatchers at police headquarters near downtown Batavia gave up evening and weekend hours for the enhanced 911 system.

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