Q: I never have been able to attach a file to an e-mail message. When I try, I get the following error message: "The host STMP could not be found. Please verify that you have entered the server name correctly. Account: POP3. Server: SMTP. Protocol: SMTP. Port: 25. Secure SSL: No. Socket Error 11001. Error number: 0x800ccc01."
I've tried going into Outlook Express and clicking on Tools, Send and Receive. Every message I've tried to send with an attachment is there. And when I try to send these messages, I get the old "Host POP3 can't be found." Do I need to reinstall the e-mail software?
-- Lori Ashford, San Jose, Calif.
A: Your computer actually is telling you what to do, Ms. A, but it's not talking in the way any normal person could be expected to understand.
Microsoft is trying to tell you that you need to go to the part of Outlook Express where a user's e-mail settings are posted and make a couple of changes. Click on Tools and then Accounts in the drop-down menu. In the next menu, select the tab for Mail, and in the next one select the line showing your e-mail account. Now open the Properties button. In the tabbed menu this creates, click on Connections.
Here set servers for incoming connections (POP) and outgoing (SMTP or simple mail transport protocol). Look in the POP area, and you will see a server name. It will be along the lines of mail.yourinternetprovider.com or pop.your.internetprovider.com.
The error message is telling you that you need to point the SMTP connection to the same server. So if your POP entry starts with mail, then use mail.yourinternetprovider.com in the SMTP server display just below the POP listing. If yours starts with POP, then start the SMTP server name with smtp.yourinternetprovider.com. Be careful not to leave spaces at the end of either name.
Now click on the tab called Advanced. There you will find a box called Port. This needs to have the number 25 typed in it. You may also see that a box is checked for a feature called SSL. If so, remove the check. That covers the settings cited in your error message and should fix you up.
E-mails to wrong folder?
Q: When I receive new e-mails using Outlook Express, they arrive in my deleted folder and not my inbox. This happens on about 90 percent of incoming mails. What can I do to correct this problem?
-- Ken Wall cox.net
A: As a rule, Mr. W., this glitch is caused because somebody or something tinkered with the e-mail rules built in to Outlook Express. To change your rules and accept all incoming notes, do the following:
Open Outlook Express and click on the Tools menu at the rules is the culprit. So look for checked boxes and then remove the checks to restore the computer to its original unruly state.