Many members of Blue Cross and Blue Shield have been forced to relocate from their pharmacy to not-so-convenient pharmacy chains. One factor contributing to the decline of quality service and satisfaction at these pharmacies is the fact that many stores are not able to handle the incredible increase in the workload.
Many pharmacies cannot afford to hire new staff, so the workload is practically doubled for every pharmacist, intern and technician. It is an extreme change that only lengthy amounts of time will heal. But that is not what a pharmacy is about. A pharmacist cannot afford to have a bad day. Hundreds of people's lives are on the line, and mistakes cannot afford to be made.
I haven't heard from one member of Blue Cross who is happy with the switch. For many people, it's the loss of a convenient drive-through service or the slow pace of having a prescription filled there. A friend of mine waited two hours for her prescription to be filled at Rite Aid, while the wait at other pharmacies is anywhere from 5 to 15 minutes. She also commented on the poor attitudes of the employees, probably because they were so overwhelmed with work.
How much further can health insurance go regarding the amount of control the company has over a client? As far as I'm concerned, no one, including my insurance company, can tell me where to go and what to do.