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On Sept. 13 at 3:30 p.m., I took my granddaughter to the Department of Motor Vehicles in the Northtown Plaza to get a learner's permit.

We were told by the man at the information and forms desk that my granddaughter's mother must be present. I phoned my daughter and informed her of the situation. When she arrived at 3:47, we were told by the same worker that we were too late because the permit time ended at 3:45. He did not answer me when I asked him why he didn't tell me about the time limit before.

The office is open on Mondays from 9 a.m. to 4:45 p.m. I think any type of business should be handled between those hours. I am anxiously awaiting the day when all DMV offices are closed by the state and everything is done by mail.

ERNEST LONGO Niagara Falls

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