It is common to hear how rude people are in New York City when compared to Buffalo. This past winter, my wife and I had lunch at Balthazar Restaurant, a very popular location in lower Manhattan. We also had dinner at a well-known French restaurant in Buffalo. For a variety of reasons, each meal left us disappointed, so I sent a letter to each owner expressing our concerns.
Within a couple of days, the manager of Balthazar called me to discuss the letter and apologize. He asked us to contact him when we next visited New York if we were interested in dining at his restaurant. This past week we did, and the experience was truly enjoyable. We were treated very graciously, visited by the manager and offered three complimentary desserts. This restaurant is one of the most popular in all of Manhattan and certainly does not need our business to survive. We are looking forward to our next visit and will strongly recommend it to our friends.
On the other hand, we are still awaiting the courtesy of a reply from the Buffalo restaurant. Maybe they are so successful, a couple of lost customers are meaningless to them.