As a subscriber to the Adelphia Power Link two-way cable-modem service, I always approach its use with the thought, "I hope it will work now." The service is so unpredictable that consistent operation is a welcome surprise. Yes, when it works it is great. But when it does not, I wish the Public Service Commission had jurisdiction over cable-service providers. Since the PSC does not, consumers should demand a credit for service not provided.
The telephone company gives a credit when its equipment failure interrupts service. If Adelphia wants to be as good as plain old telephone service, then it should treat its customers similarly by automatically giving refunds when the service is out. I demand such credit each time the service is not available when I need it. Perhaps this is the reason Adelphia does not track complaint volume or network downtime.
Poor cable company service is a result of no competition. Perhaps service will rapidly improve when competition from enhanced telephone company Internet access enters the community.
ANDREW W. GREEN