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BUFFALO BBB OUSTS VIVATRON, HALLMARK WINDOWS

The Buffalo Better Business Bureau has revoked the membership of two Rochester-area companies for failure to respond to customer complaints.

Vivatron Corp., 1555 East Henrietta Road in Rochester, the parent company of the now-defunct VivaNet Internet service, was expelled from the bureau's roster for failing to promptly respond to complaints forwarded by the bureau.

VivaNet went dark in July on the heels of filing for Chapter 11 bankruptcy protection a month earlier. About 1,000 of the company's 5,000 subscribers were from the Buffalo area. The BBB said it had received five complaints from customers and two of those were ignored by Vivatron.

The BBB also revoked the membership of Hallmark Windows, Inc., of 3159 South Winton Road in Rochester. Four of 11 complaints filed with the BBB and forwarded to the window company went unresolved.

Of the complaints forwarded for action, six of them came from the Buffalo area, including two from Cheektowaga, as well as complaints from consumers in Alden, Buffalo and Tonawanda.

The bureau also noted that the pattern of complaints had increased in the past 18 months.

David Polino, president of the BBB, said bureau members are required to give their pledge to provide ultimate customer satisfaction.

"When a company fails to honor an arbitration award, it weakens the power of the BBB Care Program," he said.

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