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Q IN AUGUST, after filling out a coupon at a Convention Center business show, I received notification that I had won a "Dine-A-Mate" discount coupon book.

I wrote to them three times and called three times, asking that they mail me the book. They never responded to my letters and all you get when you phone them is a recording. I'd like to find out why I haven't received the book and why they haven't contacted me. B.R. Jr., West Seneca

A THE ADMINISTRATIVE assistant for Dine-A-Mate here, Frances Cirocco, explains: "This consumer did win a 1991 Dine-A-Mate Book at a random drawing. He was notified of this by phone and at that time I informed him that he would have to stop by at the office to pick up the book. Why he is stating that he wrote to me and called three times, I cannot understand, when we called him originally to inform him of his winning.

"We do have a recorded message at the office, which is put on during our lunch hours which are from 1 to 2 p.m. daily and again put on at 5 p.m. when the office closes.

"Calls are returned. I try to call two times, but if there is no response I cannot continue to return calls as often as I'd like because it gets quite busy here at times.

"The contest was legitimate and we had many winners. This winner was notified, otherwise how would he know that he had won? He or some friend or member of his family may pick up his book at our office at 3166 Delaware Ave., Kenmore. The book has to be signed for and that is why is must be picked up and not mailed.

"He may stop by at his convenience anytime Monday through Friday between 9 a.m. and 5 p.m., remembering that we are closed between 1 and 2 p.m. for lunch."

News Power is designed to help persons who feel baffled, cheated, or ignored. Because of the heavy load we cannot tackle every case, but select those where we can do the most good. We'll tell you if we can't handle yours. Send your problems by mail -- mail ONLY -- to News Power, Buffalo News, 1 News Plaza, P.O. Box 100, Buffalo, New York 14240.

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